Privacy Policy

Casteel Plumbing LLC (doing business as Cherry Blossom Plumbing, "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website and in the course of providing plumbing, HVAC, and related home services across Northern Virginia, Maryland, and Washington, D.C. (the greater DMV), how we use and share it, and the choices and rights you have as a U.S. visitor or customer. By using our website or services, you agree to this Policy.

Information We Collect

• Information you provide: name, phone number, email, service address, and details of your service request when you contact us, request a quote, book service, or apply for financing.
• Communications: the content of calls, texts, chat, and form messages. Phone calls to or from us may be recorded or monitored for quality, training, and scheduling purposes.
• Automatic / technical data: IP address, device and browser type, pages viewed, referring URLs, and similar analytics data collected via cookies and similar technologies.
• Advertising identifiers: data from analytics and advertising pixels (when enabled after cookie consent) used to measure and improve our marketing.

How We Use Your Information

• To respond to inquiries and to schedule, provide, and follow up on services
• To send appointment confirmations, service updates, estimates, invoices, and (with consent) marketing
• To process financing applications through our third-party financing partner (applications occur on the lender’s hosted site — we do not collect payment card numbers on this website)
• To operate, secure, analyze, and improve our website and services
• To comply with legal obligations and enforce our agreements

Payments & card data (PCI)

This website does not collect payment card numbers, CVV codes, or full banking credentials. Any financing or card payment you complete is handled by a third-party processor or lender on their systems. We may receive confirmation that a payment or application was submitted, but not your full card PAN.

Text Messaging (SMS) & Mobile Terms

If you opt in to text messages from Cherry Blossom Plumbing, you consent to receive service-related and, where applicable, promotional messages at the number you provide, which may be sent using an automatic telephone dialing system. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time and HELP for help. See our full SMS / Text Messaging Terms. We do not sell or share your mobile opt-in or phone number with third parties for their own marketing, and mobile opt-in data is not shared with third parties for marketing purposes.

Cookies, Analytics & Your Choices (GPC)

We use cookies and similar technologies for site functionality, analytics, and advertising. Non-essential analytics/advertising storage is off by default under Google Consent Mode until you opt in via our cookie banner. You can change preferences anytime (footer “Cookie preferences” — Accept or Decline again). We honor recognized opt-out preference signals, including the Global Privacy Control (GPC), where required by law.

How We Share Information

We do not sell your personal information for money. We may share information with trusted service providers who act on our behalf (scheduling/dispatch, call tracking, communications, hosting, analytics, advertising, and financing partners), and as required by law or to protect our rights. Some sharing for analytics/advertising may be considered a "sale" or "sharing" under certain state laws; you may opt out as described below.

Your Privacy Rights / Do Not Sell or Share (U.S.)

Depending on where you live in the United States, you may have the right to request access to, correction of, or deletion of your personal information, to opt out of targeted advertising or the "sale"/"sharing" of personal information, and to not be discriminated against for exercising these rights. Residents of Virginia, Maryland, the District of Columbia, California, and other states with comprehensive privacy laws may have additional rights under those statutes. To make a request, contact us using the details below; we will verify your request before responding.

California residents (CCPA/CPRA): you have the rights to know, delete, correct, and opt out of the sale/sharing of personal information and limit use of sensitive personal information. We do not knowingly sell personal information for monetary value. To opt out of sale/sharing or targeted advertising, email [email protected] with the subject “Do Not Sell or Share,” use our cookie preferences to reject analytics/advertising cookies, or enable a recognized opt-out preference signal such as Global Privacy Control (GPC) in your browser.

Data Retention

We retain personal information for as long as needed to provide services, maintain business and tax records, resolve disputes, and comply with legal obligations, after which we delete or de-identify it.

Children's Privacy (COPPA)

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data.

Changes to This Policy

We may update this Policy from time to time. Changes are effective when posted, and the "Last updated" date above reflects the latest revision.

Contact Us

Questions or privacy requests? Reach Cherry Blossom Plumbing (Casteel Plumbing LLC) at (703) 214-2551, [email protected], or 2219B N Columbus St #304, Arlington, VA 22207.

This Policy is provided for general information and is not legal advice; we recommend you have it reviewed by your attorney for your specific circumstances.